McDonald's Galway City Centre

Absolutely disgraceful experience. This is by far the worst McDonald’s I have ever visited.

My girlfriend paid almost €20 for a meal at the self-service kiosk. The machine accepted her payment, took the money from her bank account, and even sent the order to the kitchen, where it was prepared. However, the kiosk failed to print the receipt.

Instead of checking their system or trying to help, the staff refused to give us the food that had already been cooked because we couldn’t show the receipt. They admitted the order had reached the kitchen but still insisted there was “nothing they could do.” The receipt didn’t appear in the app because there was no mobile signal inside the restaurant, yet the money had already been taken from her account.

Their solution? Make us pay a second time for the same meal.

As if that wasn’t bad enough, we then paid another €16 for a couple of burgers that were ridiculously small, dry, bland, and nowhere near worth the price. The food was poor, the portions were embarrassing, and the customer service was even worse.

This entire situation was caused by their faulty kiosk, yet they took no responsibility whatsoever. We lost time, money, and were treated as if the problem was ours. There was no apology, no effort to investigate, and no attempt to resolve the issue fairly.

Avoid this McDonald’s if you can. Terrible service, overpriced food, and zero respect for customers.

Good foods good service, and the upstairs dining area is excellent.

Efficient clean and tidy restaurant. Menu items are the same as the UK but a bit pricier. Easy to use kiosks. Would visit again.